Step 1: Register as a GroupBuy member or sign in using your ID and password.
Step 2: Add item to your cart.
Step 3: Add address to your own address book.
Step 4: Select billing address and shipping address.
Step 5: Select quantity and delivery date. Click "Check for Availability".
Step 6: Fill in promotion code (if any) and select payment mode.
Step 7: Check your order details.
Step 8: Proceed with payment. 

Yes. Changes can be made to a confirmed order 48 working hours before delivery time. You may send your changes to enquiries@groupbuy.com.sg.
No changes can be made to your order if it is less than 48 hours before your delivery time. All changes are not guaranteed and depend on the availability of the services. We will confirm your changes via email.

We do not attach invoices for all deliveries. However, we will attach a delivery order for each delivery. Prices will not be reflected on the delivery order.

You may reach us at:
Email: enquiries@groupbuy.com.sg
Operating Hours: Mon-Fri (9.00am-5.00pm)

You may place your order 3 months in advance of your expected delivery date..

You may check your order statuses via these simple steps:
Step 1: Login to your account by keying your username and password.
Step 2: Click on Orders.
Step 3: Click on Order Details and search via the order number and order date of your order

Yes. Please send us your request at enquiries@groupbuy.com.sg to cancel you order. We will help you to cancel it and notify you once it has been done. NOTE: We can only cancel your order 48 hours in advance before your delivery time.
For example, the scheduled delivery is on Monday, 6pm. The order must be cancelled on Thursday before 6pm.
Any refund on the order will be processed and completed by approximately 4 working weeks, subjected to your credit card's billing cycle

If your order had been successfully placed, you would receive an autogenerated email confirmation with your order number, order date, a summary of your ordered items and a shipping address.
Please ensure that you have provided us with a valid email address.
Altenatively, you may log in to your account and check under your Orders.

If you have any inquiry or feedback for GroupBuy, please email us at enquiries@groupbuy.com.sg.
We will get back to you within 1-2 working days. We are more than happy to assist you.

Yes, you are still able to order if you are not a GroupBuy member.

Order on Monday to Friday (before 1.30pm): earliest delivery is 3 working days;
Order on Friday (after 1.30p.m) to Sunday (before 1.30p.m) : earliest delivery is next Wednesday;
Order on Public Holidays (before 1.30p.m): earliest delivery is 3 working days.

Yes. Changes can be made to a confirmed order 48 working hours before delivery time. You may notify us about the changes at enquiries@groupbuy.com.sg. We are unable to make any changes to your confirmed order if it is less than 48 working hours before your delivery time. All changes are not guaranteed and depend on the availability of the services. We will confirm your changes via email

We provide delivery to all locations in Singapore except the following:
1. All the islands: Jurong island, Pulau Ubin, Pulau Tekong, St John island, Kusu Island
2. Airport Cargo/ Airport
3. Alps Ave
4. PSA Terminals
5. SAF Camps and all military zone
6. Jurong Port
7. Resort World Sentosa
8. Prisons
9. Singapore Technologies Buildings
10. Shipyards

Singapore deliveries are charged at standard rate of S$5 per address unless otherwise stated. Orders exceeding S$100 will be entitled to a free delivery.

You will receive an email from us within 1 to 2 working days.

Contact us here and our staff will assist you. Please indicate your order number in your request.